As we are so busy making the jewellery, we see clients by private appointment only. You can book an appointment by telephone on 01636 611001 (9am – 6pm) or by using our online diary here
By coming to see us, you can view our jewellery and bring your ashes directly to us if you prefer to do that.
We have two catalogue sites, one optimised for desktop/laptop computers and standard/large pads and one for mobile phones and mini pads (less than 9 inches diagonal screen size. In any case, the catalogues are best viewed in landscape (turn your screen so it looks like a widescreen TV).
One last thing to mention: we can include other materials as well as ashes in our jewellery too – these will show in our catalogue, all you need to do is choose the “cremation ashes” option where relevant unless you do want the other inclusions in your jewellery.
Once you have purchased your jewellery: if you have purchased online we will send instructions to you by post with a post paid collection pack (UK only – see below for international collection) for sending your cremation ashes to us; if you have visited us, then we can help you with your ashes if you bring them with you or give you a collection pack to send your ashes to us.
Its that simple – all you have to do is relax and wait for your beautiful jewellery to arrive or for us to tell you when its ready to collect if you have chosen to collect in person.
All our jewellery is made here in the UK with British sourced precious metals in our workshop where we employ highly trained goldsmiths. Each piece takes 4-6 weeks (30 working days) to make by hand, using our special process for your material(s), and then to have hallmarked at the London, Birmingham or Sheffield Assay Office where we hold sponsor marks. The clock starts ticking as soon as we receive your material(s). In reality they usually don’t take that long, but we are sometimes at the mercy of backlogs at the Assay Office or public holidays and so on. Please note: if you decide to leave your ashes or any other material or purchase through one of our partnering funeral directors or crematoria, the process could be up to 15 working days (3 weeks) longer. NB: manufacture times quoted do not include shipping times for getting your materials to us or sending your finished jewellery to you.
If you wish, you can contact us at any time to get a progress report. We will however keep you informed at various points during the process which trigger our chain of custody and when your jewellery is posted back to you, and provide you with tracking details.
Your jewellery has been designed and made in our workshop from 925 Sterling Silver, gold, platinum or palladium sourced from UK bullion dealers and the highest grade of gemstones available from UK gem dealers, and all the work to secure your gem in the pendant is carried out by our skilled jewellers in our workshop promoting British trade and employment. Even though the some of our pieces weigh below the legal requirement for hallmarking, we hallmark every piece and the quality of the silver is assured by the London, Birmingham or Sheffield Assay Office with our sponsor mark included, the 925, 375, 750 or 950 stamps for each precious metal purity we use, the London Lion, Birmingham Anchor or Sheffield Rose, and British lion of assay quality.
All postal fees are covered in the price you pay including the cost of sending our collection pack to you, your ashes to us and the return of your jewellery to you via Royal Mail Special Delivery Next Day Insured. Any unused material will be returned to you with your jewellery.
Customers outside the UK:
Ashes, soil, sand, hair, or other non-perishable inclusions: As we do not want to burden you with the cost of postage for our simple collection pack, we will direct you as to the best way to send these materials using a local service following your purchase. You will need to make sure your special reference number (found on your emailed reciept) is quoted on the outside and inside of your package.
There should be no duty applicable on import of the ashes our side but there may be on import of the jewellery at your side. Should duty be charged it is the responsibility of the customer to cover the cost.
The return of your jewellery will be charged for as per the method required by the international customer. You will pay for the carriage only at the rates set by the carrier. You may want us to keep your remaindered unused material in case of any loss as we can immediately remake your jewellery for you and resend it without the need for another collection while you make a claim for the loss from the courier. Any unused material will be returned to you with your jewellery unless you wish us to retain them.
For more information please see our shipping and returns policy here